Prime Source measures performance in several ways. For starters, as part of our “Customer First” philosophy, we settle for nothing less that the complete satisfaction of our clients. Our internal customer service representatives follow up with each client to ensure that they are satisfied with their order and to ask if there is anything else we can do for them.
Additionally, after the client receives each order, we send out a survey to solicit feedback on our performance and the quality of our products.
To ensure that our clients are satisfied with the product they receive, we have strict quality-control procedures in place throughout the production process. Our Quality Assurance Team identifies potential problems before they occur and develops procedures to prevent occurrence.
In the case of cruise cards, guest access passes and hotel keycards, this diagnostic equipment can also identify encoder and door lock issues.
In the rare event that the client experiences any issues with their order, their customer service representative partners with our Customer Care Specialist to bring the issue to a speedy resolution to the customer’s satisfaction, usually within 24 to 48 hours.